Say hello

Whatever it is, write to [email protected]. Formbear is a product of Typical, a small studio, so your mail lands with the people who build the product, not a ticket queue. You will usually hear back within two working days, often much sooner.

Stuck on something?

Tell us what you were trying to do and what happened instead. A link to the form (or its public id) and a screenshot go a long way. One favour: leave respondents’ answers out of the email. The form id is enough for us to take a look, and their data stays where it should.

Ideas and feedback

Formbear is shaped by the people who use it. If a feature would make your week easier, or something feels clunky, say so. Every message gets read, and a surprising number turn into changelog entries.

Your data and your rights

Want to see, correct, export, or delete the data we hold about your account? Just ask; no forms to fill in. If your question is about answers you gave to someone else’s form, the person who made that form is the right contact: they own the data, and we look after it for them under our Data Processing Agreement.

Found a security issue?

Thank you for telling us first. Send the steps to reproduce it and give us a little time to fix it before going public. We will confirm we got it, keep you in the loop, and happily credit you if you would like that.

Billing

Invoices, card details, and plan changes live in the billing portal under your workspace settings, no email needed. If something there looks wrong, send us the workspace name and the invoice number and we will sort it out.

The fine print

The terms, privacy policy, and fair use policy cover how the service is run. If they leave you with a question, you know where to find us.